Privacy Policy

Last updated: December 2025

Green Otter Cleaning (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we keep it safe when you visit our website or book a service.

Information We Collect

We collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Service address

  • Any details you share when booking or contacting us

We also automatically collect basic, non-identifying information through tools such as:

  • Google Analytics (GA4)

  • Meta/Facebook Pixel

  • Standard cookies used by Squarespace

This may include pages viewed, time spent on the site, approximate location, and device/browser information. This data does not identify you personally.

How We Use Your Information

We use your information to:

  • Provide cleaning services

  • Respond to booking requests

  • Communicate with you about your appointment

  • Improve our website and customer experience

  • Run advertising (Google Ads, Facebook/Instagram Ads)

  • Measure marketing performance

We do not sell or rent your information to anyone.

Cookies & Tracking

Our website uses cookies and similar technologies for:

  • Analytics (Google Analytics)

  • Advertising and retargeting (Meta Pixel, Google Ads)

  • Basic site functionality (Squarespace)

You can disable cookies anytime in your browser settings.

Third-Party Services

We rely on trusted third-party platforms to run our business, such as:

  • Squarespace (website hosting)

  • Google (Analytics, Ads, email)

  • Meta/Facebook (advertising)

  • Calendly (online scheduling)

These providers have their own privacy policies. We do not control how they manage data on their end.

Data Security

We take reasonable steps to protect your personal information from loss or unauthorized access. Only authorized individuals can view booking or contact details.

Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Ask us to delete your information

Just email us at hello@greenottercleaning.com

Updates to This Policy

This policy may be updated from time to time. Any changes will be posted on this page.